Slow and unavailable support during critical issues

6/10 Medium

Many users feel that Vercel's support is slow when problems arise, affecting development timelines. Response times are inadequate for mission-critical issues.

Vercel

Sources

https://www.capterra.com.sg/reviews/203626/vercel
https://news.ycombinator.com/item?id=46160148
https://discoverthrill.co.uk/brady-sucks-vercel/

Collection History

Query: “What are the most common pain points with Anthropic API for developers in 2025?”3/30/2026

Support requests not assigned a unique ticket number, 3-7 day response times, Generic troubleshooting unrelated to reported issues, Three explicit supervisor escalation requests ignored

Query: “What are the most common pain points with Vercel for developers in 2025?”3/30/2026

Although Vercel provides resources, many users feel that support can be slow when problems arise, affecting development timelines.

Created: 3/30/2026Updated: 3/30/2026